National Consumer helpline Records 10,584 Calls in February 2011

The National Consumer Helpline (NCH) received 10,584 calls during January 2012. In addition to these telephonic calls/complaints, 606 complaints were also received through online complaint system on NCH website.

The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, West Bengal,Gujrat and Madhya Pradesh.

Break-up of calls in respect of top five States during February 2012 is as under:

S. No.	State	Complaints	% age of total calls
1	Delhi	2898	27.38
2	Uttar Pradesh	1481	13.99
3	Maharashtra	1355	12.80
4.	Haryana	851	8.04
5.	Rajasthan	725	6.85
6.	Bihar	529	5.00
7.	West Bengal	508	4.80
8.	Gujarat	506	4.78
9.	Madhya Pradesh	292	2.76

 

The ‘Products’ sector recorded maximum complaints i.e. 14.66 percent. It was followed by ‘Telecom’ ‘LPG’ ‘Banking’ ‘Education’ and ‘Legal’

As per feedback received from 750 callers, 603 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the

website:www.nationalconsumerhelpline.in.

Source: PIB